1. 1
    Run a full antivirus scan. Follow the security program’s instructions for quarantining or removing anything it finds.
  2. 2
    Install available Windows or macOS updates. Restart the computer after updates finish.
  3. 3
    Shut the computer down if problems continue. This disconnects it from the internet and can limit further activity.
  4. 4
    Seek professional help. Avoid random cleanup tools that may make the problem worse.